Performance Improvement

Optimisation of business processes is a fundamental part of increasing business value. Bluerock has experience of the review, design, re-design and optimisation of business processes in a number of different contexts:

  • Business Process Outsourcing - design of continuous improvement programmes
  • Product Development - design and integration of new processes
  • Business Optimisation - end to end process re-design
  • Business Integration - process integration and optimisation
  • Business Efficiency - ongoing process refresh and continuous improvement frameworks
  • Customer Centricity - Redesign of process from a customer perspective to deliver ease of use

The root of our approach to process design and improvement lie in the disciplines which have grown out of our extensive outsourcing experience. The ability to understand, define, measure and improve discrete and end to end processes is central to the ability to outsource complex business functions in a successful and cost effective manner.

Examples of process design work include:

  • New process design for product launch, including support processes for branch networks for an investment product
  • Definition of company wide sales process for use with new sales tracking platform
  • Continuous improvement framework for outsourced (IFA) back office systems