First Data International

Barclaycard and First Data International (FDI) signed up to a joint venture with Argos & Thomas Cook to deliver co-branded credit cards and loans. This was a key partnership designed to deliver incremental economic value.

Bluerock worked with FDI , Barclaycard and the respective retailers to ensure delivery of the complex change required in implementing the partnership deal. Bluerock:

Defined the costs and benefits to support business justification and contract negotiations. Designed the solution from an IT and Operations perspective working with Barclaycard and the respective retailers
Provided leadership to oversee the delivery and launch of all products, managing teams across multiple locations in UK, Greece, India and USA.
Managed all aspects of IT delivery, Call Centre / Back Office operations set up and readiness and client relationship management. Provided project management in specific areas of Collections, Fraud, Scheme Certification, Loyalty and Software development and Credit Risk.
Delivered an end to end managed service for 4 new products, developing a new improved way of delivering service excellence to Barclaycard.

The Outcome

Through working with the across all organisations and embedding its core methodology for joint venture launches, Bluerock played a key role in ensuring the delivery of both the credit card and loan products in 2007.
This involved continually managing a key changes, ensuring risks and issues were dealt with and keeping stakeholders informed of the latest picture
As a result of their strong knowledge of the FDI VisionPlus platform Bluerock have won work managing UK card platform launches and international card launches and card platform migrations